Return of non-defective products – Customer’s right of unconditional withdrawal

The CUSTOMER has the right to withdraw from the distance or off-premises contract within a period of 14 calendar days from the date of receipt of the product, and in the case of multiple products in the same order, from the delivery of the last one, while in the case of products delivered at regular intervals, from the delivery of the first one. Withdrawal is subject to the following conditions:

• This withdrawal is unconditional and free of charge, and if the item has already been delivered, the customer is obliged to return the product in exactly the same condition in which it was received, including all its accessories, accompanying documents, and packaging in perfect condition. The return of the item will only be accepted provided that the buyer has first settled any costs incurred by the company for shipping the item to them, as well as the shipping costs for returning the item.
• The withdrawal statement is made electronically, and the COMPANY is obliged to send a confirmation of receipt of the withdrawal statement as soon as it is received.
• The consumer is obliged, within 14 days from the day of receipt of the product, to notify the company of their withdrawal request and to return the product(s) in accordance with the terms of this paragraph.
• Following the withdrawal statement, the COMPANY is obliged to refund the amount paid within 14 days from the receipt of the products.
• Delivery shipping costs are non-refundable.
• The refund to the customer will be made using the same method as the original payment. Specifically, in the case of credit card payments: if, prior to the withdrawal and return of the item, the amount has been paid to the COMPANY by the Bank, the COMPANY is obliged to notify the Bank to cancel the transaction, and the Bank will carry out all actions provided for under the agreement it has with the customer. Following this notification, the COMPANY bears no responsibility for the timing or manner of the reversal, which is governed by the aforementioned agreement. In the case of payment by bank transfer, the refund will also be made via bank transfer to the same account of the customer.

The customer is liable to compensate the company if the product was used in a manner other than what is necessary to ascertain the nature, characteristics, and functioning of the goods during the period until the withdrawal statement. The ascertainment of the nature, characteristics, and functioning of the goods should be based on the information provided on the external packaging of each product, as well as any additional information provided by the company, and in any case without opening the product packaging or putting the product into operation.The company is willing to inform the customer regarding any questions about the nature and functioning of the products by providing additional informational material electronically or by other means. In the event that the product packaging is opened or the products are put into operation, their value is automatically reduced, as the product is considered used,  the customer is obliged to compensate the company for the reduction in the product’s value.

• In the event that the products are returned damaged or incomplete, the Online Store has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products, and to unilaterally and without further notice offset this claim in full against the customer.

Exceptions to Withdrawal

Withdrawal is not possible for products that are unsuitable for return for health protection or hygiene reasons, and which have been unsealed after delivery, such as personal care items or products that come into close contact with the human body.

Withdrawal Form

The withdrawal statement is made in writing or electronically, through a simple letter in which the details of the invoice (number, date, name), the description of the product for which the withdrawal is exercised, and the contact details of the withdrawing party must be provided.